Zipline Marketing

Terms and Conditions

Last updated 30 September 2026 • Zipline Marketing (ABN 92 573 429 516)

These Terms and Conditions ("Terms") apply to the use of the Zipline Marketing website (ziplinemarketing.com.au) and to all services provided by Zipline Marketing ("Zipline", "we", "us" or "our"), a sole trader business registered in Victoria, Australia (ABN 92 573 429 516).

By using our website, booking a strategy session, accepting a proposal or paying an invoice, you ("you", "the client") agree to these Terms. If you accept on behalf of a business, you confirm you have the authority to bind that business.

1. Our services

Zipline provides done-for-you video advertising delivered as one-time project engagements. Depending on your package, this may include strategy, scripting, filming, editing, landing page and funnel setup, and paid media buying on platforms such as Meta (Facebook and Instagram). The specific scope, deliverables, timelines and fees for your project are set out in your proposal, quote or invoice ("Proposal"). If there is any inconsistency between a Proposal and these Terms, the Proposal applies to the extent of that inconsistency.

We do not sell retainers or lock-in contracts. Any ongoing work beyond the scope of a Proposal, including additional edits, further shoots or continued ad management, is a new engagement and will be quoted separately.

2. Strategy sessions and applications

Free strategy sessions are offered at our discretion and are limited in number. Submitting an application or booking a call does not guarantee that we will accept your project. We may decline or reschedule a session at any time. Strategy sessions are general in nature and do not create a client relationship until a Proposal has been accepted and payment has been made.

3. Proposals and acceptance

A Proposal is valid for 14 days from the date it is issued unless stated otherwise. A Proposal is accepted, and a binding agreement is formed, when you sign it, confirm acceptance in writing (including by email or message), or pay the deposit or invoice associated with it, whichever occurs first.

4. Fees, payment and GST

Fees are set out in your Proposal. Unless the Proposal says otherwise, a deposit or full payment is required before any work begins and before a shoot date is confirmed. Any remaining balance is due on the date shown on the invoice. Invoices are issued in Australian dollars, or New Zealand dollars for New Zealand clients where stated.

Zipline is registered for GST in Australia. GST will be added to fees for Australian clients where applicable and shown on your invoice. For clients outside Australia, fees may be GST-free depending on where the services are used.

If an invoice is not paid by its due date, we may pause work, withhold delivery of final files, pause or switch off ad campaigns, and charge reasonable costs of recovery. Final deliverables and ownership of them (see clause 9) are released only once all fees for the project have been paid in full.

5. Ad spend and third-party platforms

Our fees do not include advertising spend. Ad spend is paid by you directly to the advertising platform (for example Meta) through your own ad account and payment method, unless your Proposal expressly says otherwise. You are responsible for setting and monitoring your budget, for any charges the platform makes to your account, and for complying with the platform's advertising policies.

Where you give us access to your Meta Business Manager, ad accounts, pixels, website or other tools, you confirm you are authorised to do so. We will use that access only to deliver the services. We are not responsible for platform outages, account restrictions, ad rejections, policy changes or algorithm changes that are outside our control, although we will work with you in good faith to resolve them.

6. Your responsibilities

To deliver your project on time, you agree to:

• Provide accurate information about your business, offers, pricing and claims, and respond to our requests within a reasonable time.

• Make the people, locations, products and equipment needed for filming available on the agreed shoot dates.

• Supply any logos, brand assets, licences, permits and approvals we need, and confirm you have the right to use them.

• Ensure that any claims, testimonials, offers or comparisons you ask us to include in your ads are true, substantiated and compliant with the Australian Consumer Law, the Fair Trading Act 1986 (NZ) and any rules that apply to your industry (for example advertising restrictions for regulated professions).

• Have a working website, landing page, phone line or other way of handling the leads and enquiries that your campaign generates.

Delays caused by late feedback, unavailable talent or locations, or missing assets may push back timelines and, where they cause additional costs, may be charged at our standard rates.

7. Filming, talent and consent

You are responsible for obtaining consent from any staff, customers, contractors or other people who appear in footage we capture for your project, and for securing permission to film at any location you nominate. By participating in a shoot, you and your representatives consent to being filmed, photographed and recorded, and to that material being used in the deliverables and in our marketing as described in clause 12. Shoot dates are confirmed once payment is received. We may need to reschedule for weather, safety, illness or circumstances outside our control, and we will offer the next available date.

8. Approvals and revisions

We will share scripts, concepts and edits for your review at the stages set out in your Proposal. Unless the Proposal says otherwise, each deliverable includes up to two rounds of reasonable revisions. Revisions must be requested within 7 days of delivery. Changes that go beyond the agreed concept, script or scope, or that are requested after approval, are treated as additional work and quoted separately. If we do not receive feedback within 7 days of sending a deliverable, it is deemed approved.

9. Ownership and intellectual property

Once all fees for your project are paid in full, you own the final delivered video ads and creative assets and may use them however you like, on any platform, for as long as you like, with no ongoing licence fees. Until full payment is received, all deliverables remain our property.

We keep ownership of our processes, frameworks, scripts templates, strategy documents, project files and raw footage, and any material we licence from third parties (for example stock footage, music and fonts) is subject to that third party's licence terms. You keep ownership of your own logos, brand assets and content, and you grant us a licence to use them to deliver the services.

10. Results and no guarantees

We build campaigns to generate leads and sales, and we will use our skill and experience to give your campaign the best chance of performing. However, advertising results depend on many factors outside our control, including your offer, pricing, market, sales process, website, ad spend, seasonality and platform behaviour. Any figures, case studies or projections we share are examples of past results and are not a promise of what your campaign will achieve. We do not guarantee any particular number of leads, sales, cost per lead, return on ad spend or other outcome.

11. Refunds and cancellations

Because our work is custom and begins as soon as a project is accepted, deposits and payments are non-refundable except where required by law or as set out below.

• Cancellation before strategy or production work starts: we will refund any amount paid, less a 20% administration fee.

• Cancellation after strategy or scripting has begun but before the shoot: the deposit is retained to cover work completed. Any balance not yet invoiced will not be charged.

• Cancellation on or after the shoot date: the full project fee is payable and no refund applies.

• Rescheduling a shoot: we will reschedule at no charge with at least 3 business days' notice. Shoots rescheduled or cancelled with less notice may incur a rescheduling fee to cover crew, travel and equipment costs already committed.

• Ad spend: any advertising spend paid to Meta or another platform is paid to that platform, not to us, and is not refundable by Zipline.

• Completed deliverables: no refunds are provided for deliverables that have been approved or delivered.

If we cancel a project for reasons within our control, we will refund any fees paid for work not yet performed. Nothing in this clause limits your rights under the Australian Consumer Law or the Consumer Guarantees Act 1993 (NZ).

12. Portfolio, case studies and testimonials

Unless you tell us in writing before the project begins, you agree that we may display the ads and creative we produce for you, along with your business name, logo and non-confidential campaign results, in our portfolio, website, social media, case studies and advertising. We will not disclose your confidential financial information or ad account details without your permission. You can withdraw this permission for future use at any time by contacting us.

13. Confidentiality and privacy

Each of us agrees to keep the other's confidential information private and to use it only for the purposes of the project, except where disclosure is required by law or the information is already public. Personal information we collect is handled in accordance with our Privacy Policy, available on this website.

14. Liability and consumer guarantees

Our services come with guarantees that cannot be excluded under the Australian Consumer Law and, for New Zealand clients acquiring services for business purposes, the parties agree that the Consumer Guarantees Act 1993 (NZ) does not apply. Nothing in these Terms excludes, restricts or modifies any right or remedy you have under those laws that cannot lawfully be excluded.

To the maximum extent permitted by law, our total liability to you for any claim arising out of or in connection with the services, whether in contract, tort (including negligence), statute or otherwise, is limited to the fees you have paid us for the specific project that gave rise to the claim. We are not liable for any loss of profit, revenue, business, data or goodwill, or for any indirect or consequential loss, however caused.

You indemnify us against any claim, loss or cost arising from content, claims, assets or instructions you provide, or from your breach of these Terms or of any law or platform policy.

15. Termination

Either party may end a project by written notice if the other party materially breaches these Terms and does not fix the breach within 7 days of being asked to. We may also end a project immediately if you ask us to produce content that is misleading, unlawful, defamatory or in breach of platform policies, or if you behave in a way that is abusive towards our team. On termination, you must pay for all work performed up to the date of termination, and the refund rules in clause 11 apply.

16. Use of this website

The content on this website, including text, video, images, logos and case studies, is owned by or licensed to Zipline and is protected by copyright and trade mark laws. You may view and share it for personal or business evaluation purposes but may not copy, reproduce or use it commercially without our written permission. Information on this website is general in nature and does not constitute professional advice. We may change the website, its content and these Terms at any time without notice.

17. General

These Terms, together with your Proposal and our Privacy Policy, are the entire agreement between us. If any part of these Terms is unenforceable, the rest continues to apply. Neither party is liable for delays caused by events outside its reasonable control. You may not assign your rights under these Terms without our consent. These Terms are governed by the laws of Victoria, Australia, and both parties submit to the non-exclusive jurisdiction of the courts of Victoria.